that explains the decline letter for more then two open accounts and also gets me a new membership (which i haven't been able to get for awhile) i had her check the movies (all ones i still needed) and put it through. i informed her that the website never asked for payment and i never received any information - she said she could force it through and take a credit card right now. Good luck on the first try - she found the open account, it was a web application i submitted about 2 months ago that i had assumed was lost - she said it was open and was stuck in limbo due to waiting for payment. she commented on how many of them there are, i told her which one i wanted to keep (my oldest one that i keep open at all times) - she said she would have to go through each of them one by one and check, and it would take awhile, obviously i had no problem with that. she said she would pull up my accounts and check for me. I explained to her that i only have one open account and should not have gotten this decline letter. i got a CSR (obviously overseas) almost immediately on the phone.
Hopefully your service is better than mine was the other day when a CSR hung up on me after I called that number.ok just got a change to call 1-8i put in my declined account # from the letter they sent me. They conduct poor business practices and prey on the consumer.
With not just my complaint, but the number of complaints I have seen online just by doing a search, this company should no longer be in business. The sad thing is that when I spoke with an individual at the collection agency and told them I couldn't get through to a live person at CH, they told me they hear that a lot there. Even some of your more strict credit cards do that. I have always had a good credit rating and now it might be hurt because they couldn't bother to notify me that this was a possibility and give me a chance to take care of it beforehand. When I tried to call CH about this, I again could not get through to anyone. CH never once sent me a notice or warning that if I didn't take care of this by a certain date my account would be sent to a collection agency. Next thing I know I received a collection letter in the mail from a collection agency. I received a catalog to do so but with no time frame as to when the order must be placed. They told me I could order the movies needed to fullfill my obligation through the mail. I only got a response from an email I sent. I couldn't get to a live person at the customer service # provided. It took me going on their website to discover I was blocked out. My membership obligation had expired and they required I pay $70 for the movies under my obligation.